Have you ever filled an online shopping cart full of excitement only to find that there are more bends in the road than a queue of people waiting for free buckets? Don't worry, this blog post is guaranteed to help you in a pinch!
Welcome to the most frequently asked questions, and we might just answer them in this text.
Adding tomato information: what information do you need and why?
First of all, add the requested information CAREFULLY! We need the email for order confirmation and tracking information. If there is an error in the email address, this information will not reach you. Please also note that our customer service is mainly e-mail-based, so this information is also essential for that reason.
If you use predictive text input in your browser, please be careful not to enter your company in the PERSONAL ID field. Unfortunately, we often come across orders with a personal ID entered in the company field. This information will appear on the shipping label.
We do not need your ID number. So please do not add it to your customer information.
We will also ask for your name and address so that the carrier you choose can deliver your parcel to the right place.
Payment methods: which payment methods do you accept?
The most common payment cards and credit cards, the most common banks in Finland, Mobilepay and Klarna.
Message to subscription field: what do I write here?
Normally this can be left blank. However, if you have been contacted by e-mail and have been asked to add details in the message field. Please be so kind as to copy it here so that we can link your order and your email.
In the order confirmation message, this message will disappear from you. Don't panic, we will see it in your order. It's just that IT is such a skill that even professionals couldn't put it in the confirmation message.
You can also add a congratulatory message if your order is delivered directly to the recipient. We will include this information in the package. Please note, however, that we will not make this a card, but a paper message.
Can I order a parcel for a friend?
This is possible! By changing the delivery address, you can have the parcel sent directly to your friend's address. In this case, please remember to give your friend the tracking code so that they don't miss the parcel.
Delivery times and parcel prices
We post your parcels on weekdays, we process orders on the next working day after the order date. Please note that orders received on Friday, Saturday and Sunday will be processed on Monday. Products delivered from stock usually take 1-5 working days to be manufactured/processed. After that, the delivery service will take its own time to deliver the package. For urgent orders, please contact us by e-mail contact@vorssaink.fi and choose delivery by Post - Express 12,95€
For other packages, please check prices and delivery times at the following address:
https://vorssaink.fi/policies/shipping-policy
How does the pick-up option work?
Our pick-upoption is free of charge. Once your order has been processed, you will receive a separate email with a completed pick-up. Please do not come to pick up your order with an order confirmation message. Please contact us by email when you would like to come and collect your order and we will arrange a time. Our shop is open by appointment and we do not have fixed opening hours.
Our store address is:
Keskuskatu 7
30100 Forssa
Product tracking. When you order a product from our online store, we will send you an order confirmation e-mail with a link to track your order.
Returns policy: How can I return a product?
Customers of our online store have a 14-day right of return under the Consumer Protection Act. The products to be returned must be in their original packaging, unused and in good condition. If you wish to return products, please contact us by email. contact@vorssaink.fi In our automatic return message you will receive return instructions.
How do I choose a clip-on earring?
Earrings with a ball or heart where the clips can be glued are available with clip-on fastening. You can add the clips to your order here
The price of the clip-on earringsis 3€/pair.
How do I choose the colours of the buttons?
- First, select the shape of the first pair by clicking on the shape.
- Then select a colour for this shape by clicking on the colour.
- Now the first pair of earrings has been selected
- Then repeat the same point for earring pair #2 and #3
- Please remember to then select the product in your shopping cart
In the main image, you can check the colours on a larger scale by scrolling the image carousel left and right.
Customer Service.
Our Customer Service is here for you! If you have any questions about your order, our products or anything else, please contact us by email in the first instance. contact@vorssaink.fi Please remember not to contact us via Instagram or Messenger for order-related issues. Our customer service is responsible for typos, as Emma is responsible for them and our social media is handled by Kata, an entrepreneur. It's going to be our brains in a knot if you try to dig for an order on social media.
And there you have it, my ear friends! Now that you're equipped with a knowledge base full of e-commerce wisdom, it's time to put on your comfy shoes and go jewellery shopping. Oh no! Open the net https://vorssaink.fi/ and head for the jewellery treasures!
